Frequently Asked Questions
Everything you need to know about our natural stone collections, custom-made products, and international orders.
Materials & Products
What types of natural stone does Gava casa offer?
Gava casa offers a curated selection of natural stone materials, including marble, granite, quartzite, onyx, travertine, limestone, and sandstone. Our collections also include marble bathroom products, stone furniture, decorative objects, and lighting for residential and commercial interiors.
Are natural stone colors and veining consistent?
Every natural stone slab is unique. Variations in color, veining, movement, and pattern are inherent characteristics of the material. We recommend reviewing actual slab photographs or samples when a project requires a particular appearance.
Can I select a specific slab for my project?
For projects with specific visual requirements, Gava casa supports slab selection and can provide available slab photographs or material samples for review. Our team can assist with selecting suitable stone based on color, veining, pattern, and project requirements. Final selection is subject to material availability.
Customization & Design
Do you offer custom sizes and designs?
Yes. Gava casa offers custom sizes, material options, and surface finishes across our product collections. We work with customers to adapt designs to their project requirements, subject to material suitability and technical feasibility.
Can Gava casa manufacture products based on architectural drawings?
Yes. We work with architectural drawings, technical specifications, sketches, and design references to develop custom natural stone products. Please provide your dimensions, material preferences, quantities, and application details for technical review and quotation.
Can I choose different marble materials for the same product design?
Yes. Gava casa offers alternative marble and natural stone options for many of our product designs. Our team can help you select materials that complement your design concept, taking into account stone availability, structural requirements, and fabrication suitability.
Ordering & Quotations
How can I request a quotation?
Please send us the product name or reference, preferred stone material, dimensions, estimated quantity, and delivery destination. For custom products, drawings or reference images will help us prepare a more accurate quotation.
What is your minimum order quantity (MOQ)?
Minimum order quantities vary depending on the product category, stone selection, dimensions, and production requirements. Please contact our team with your product specifications and required quantities for confirmation.
Do you work with architects, interior designers, and wholesale buyers?
Yes. Gava casa works with architects, interior designers, distributors, wholesale buyers, developers, and project procurement teams worldwide. We support residential, hospitality, and commercial enquiries with natural stone material selection, customized products, and project supply solutions.
Can I order different product designs or stone materials together?
Yes. Gava casa supports mixed-product orders across different designs, stone materials, and product categories. Please share your product list and quantities so our team can coordinate production, packaging, and shipping arrangements according to your requirements.
Samples & Quality
Can I request natural stone samples?
Yes. Gava casa provides natural stone sample services to help customers evaluate material colors, veining, and finishes. Sample sizes, availability, costs, and delivery arrangements depend on the selected material and destination. Please contact our team with your requirements.
What surface finishes are available?
Depending on the stone and product application, available finishes may include polished, honed, brushed, or textured surfaces. Our team can help discuss finish options based on the desired appearance and intended use.
How can I evaluate the stone appearance before placing an order?
We support material evaluation through slab selection, actual slab photographs, and physical stone samples. These options help customers review natural variations in color and veining before confirming their selections. Availability of specific slabs and samples is subject to confirmation.
Production & Delivery
What is the typical production lead time?
Production lead times depend on material availability, order volume, product dimensions, fabrication complexity, and finishing requirements. An estimated production schedule can be provided during quotation and order confirmation.
Does Gava casa supply international customers?
Yes. Gava casa supplies natural stone materials and finished products to international customers. We work with overseas trade buyers, designers, and project teams, and can coordinate international shipping based on order requirements, destinations, and agreed delivery terms.
How are marble products packaged for international shipping?
Packaging requirements depend on the product’s size, weight, shape, and fragility. Appropriate protective materials and packing methods can be discussed according to the product and agreed shipping arrangements.
Can you arrange delivery to my port or project location?
Yes. Gava casa can coordinate international shipping to destination ports and, where available, project locations. Please provide your delivery destination and order details so our team can confirm suitable logistics options, shipping costs, and applicable delivery terms.
Care & Support
How should I clean and maintain marble products?
For routine care, use a soft cloth and a pH-neutral cleaner suitable for natural stone. Avoid acidic cleaners, harsh chemicals, and abrasive pads. Wipe spills promptly, and follow any product-specific care recommendations.
Are marble bathroom products suitable for everyday use?
Marble is used in a wide range of bathroom applications. Appropriate material selection, surface treatment, installation, and regular maintenance are important for long-term performance. Specific suitability depends on the product design and conditions of use.
What should I do if there is an issue with my order?
Please contact our team with your order reference, photographs, and a description of the issue. We will review the information against the confirmed order specifications and applicable sales terms, and work with you to determine the appropriate next steps.
Need Further Assistance?
Have a specific material, product, or project in mind? Share your requirements with our team.